Privacy & Policy
Introduction
At MD Travels, we are committed to protecting your privacy. This privacy policy explains how we collect, use, and safeguard the personal information you provide when using our website and services. Any personal details shared with us are handled per this policy. We may update this policy occasionally by modifying this page, and we encourage users to review it periodically to stay informed of any changes.
Information We Collect
MD Travels may collect various types of personal and technical information from users. This includes your full name, phone number, email address, login credentials, residential address, identity verification documents such as government-issued ID, date of birth, and profile photo. If you are a driver or a registered partner, we may also collect details about your vehicle and insurance documents.
We collect location-related data, which may be derived from your GPS, IP address, or Wi-Fi connections. Additionally, we store information about your bookings and transactions, such as travel itineraries, trip dates and times, billing details, distance traveled, promotional codes used, and related transactional data. Technical system logs such as IP addresses, timestamps, features used, pages visited, crash reports, and browser type may also be collected.
Users may also provide feedback, ratings, or reviews during or after service. Furthermore, we may collect additional information when you interact with our surveys, promotions, or customer support.
How We Use Your Information
The personal data collected by MD Travels is used to provide you with safe, efficient, and personalized travel experiences. We use this data to facilitate secure and reliable ride bookings, ensure the safety of both users and drivers, and provide effective customer support services. The information also helps us analyze and enhance our services, products, and platform functionality.
When necessary, we use your data to enable communication between users, such as ride confirmations or location updates. We may also use your details for running promotional offers, discounts, or marketing campaigns. In certain cases, we are required to process your data to comply with legal or regulatory obligations. Please be assured that we do not sell, rent, or trade your data to third parties for direct marketing purposes.
Use of Cookies and Analytics Tools
MD Travels may use cookies and similar tracking technologies to improve your user experience on our platform. Cookies are small files stored on your browser or device that allow us to authenticate your identity, remember your preferences, and optimize how our website functions for you. They also help us determine which content is most useful to our users and understand visitor behavior on our site.
These technologies assist in analyzing traffic data and user interactions, allowing us to serve more relevant ads and improve our marketing performance. We may also work with trusted third-party analytics and advertising partners who use tools like cookies, pixels, or software development kits (SDKs) to track your activity across our platform and other websites you visit. These third parties follow their own privacy policies and practices, which you may want to review.
Links to External Websites
Our website may include links to external websites that we believe may be of interest to you. However, once you leave our platform and enter a third-party site, MD Travels does not have control over that site’s content or privacy practices. As such, we are not responsible for the protection or privacy of any personal information you provide on those external websites. We recommend reviewing the privacy policy of any third-party site before sharing your data with them.
Data Sharing and Protection
MD Travels does not sell, lease, or disclose your data to unrelated third parties without your explicit consent, unless legally required to do so. We may occasionally send promotional emails on behalf of selected partners, but only if you have opted in to receive such communication. You may unsubscribe from such communications at any time.
If you believe any of the information we hold about you is inaccurate or incomplete, please contact us promptly. We will correct or update it as quickly as possible to maintain the accuracy of your records.
Disclaimer
While we make every effort to keep the information on our website accurate and current, MD Travels does not guarantee the completeness or reliability of all content. We shall not be held responsible for any direct or indirect loss or damage resulting from the use of this website. All content on this site, including text, images, and graphics is protected by copyright and intellectual property laws. You may not reuse, reproduce, or distribute any content without our prior written consent.
User Account Deletion
If you wish to delete your MD Travels account, you may do so by sending a request via email to our support team. Your account and related personal data will be deleted after all pending trips or financial transactions are completed. Please note that while your personal information will be erased or anonymized, transactional records may be retained for audit, legal, or regulatory purposes.
Contact Information
If you have any questions, concerns, or requests related to our privacy policy or data handling practices, please feel free to contact us. You can reach us by email at mdtravelsfromlucknow@gmail.com or by visiting us at our office located at:
Shop No. 225, Shopping Square-2, Sector-D, Sushant Golf City, Ansal API, Lucknow – 226030
